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Support

We are here to help. Access self-service tools or contact us directly.

Get in Touch

Real people, not a ticket queue. Reach the right team directly.

Available Monday to Saturday, 9:00 AM – 6:30 PM IST

RMA Support
+91 9886777371 service.store@mro-tek.com
Support
+91 9821558696 support@mro-tek.com
3 Years★
Hardware Warranty
7 Business Days★★
Repair Turnaround
2M+
Devices Supported

★ Reach out to your regional MRO‑TEK representative for exact details.
★★ Typical turnaround from the date the unit is received at our RMA Center — actual time depends on the depth of the defect found on inspection.

MRO‑TEK technician reworking a switch chassis on the repair bench
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Warranty Policy

Every MRO‑TEK product carries a 3-year hardware warranty covering defects in materials and workmanship — see full coverage, exclusions, and how to make a claim.

View Warranty Policy

Other Support Resources

RMA Process

Report a fault with your product's serial number, get an RMA number issued, and send it in for repair or replacement — see the full step-by-step process.

View RMA Process
MRO‑TEK technician testing a Cornus switch with a multimeter at the service bench

Escalation Matrix

How a support case moves from first report through resolution — and when it moves up to the next level.

Level 1
Support Desk
Report the issue to MRO‑TEK or your partner with the product's serial number and a description of the fault, by phone or email. Known issues and basic troubleshooting are handled at this level.
Level 2
Technical Engineer
An MRO‑TEK or partner engineer checks the device remotely if required, confirms the warranty status, and issues an RMA number once a hardware fault is confirmed.
Level 3
Service Center
Confirmed hardware faults are repaired or replaced at our service center — 7 working days repair turnaround from the date the unit is received. AMC and Premium Support cases are handled per your contract's committed response and resolution times.

A case not resolved at Level 1 or Level 2 is escalated to the next level. Premium Support and AMC customers receive priority handling per their contract's escalation terms.

Need immediate assistance?
Our support team is available to help with any technical or product query.
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