When your warranty ends, Premium Support keeps going.
Premium Support is a paid AMC that picks up after your warranty ends: priority handling, a clear escalation path, and trained engineers who can come onsite for mid- and high-range product lines.
Post-Warranty Coverage
Clear Escalation Procedure
Dedicated Service Team
Mid/High-Range Product Lines
How Coverage Works
Coverage Period
AMC coverage begins on the contract start date and continues for the period specified in your service agreement, renewable by mutual agreement before expiry.
Response & Resolution
Response and resolution commitments are as defined in your specific service agreement. Contact your account manager or MRO‑TEK support for your contract's committed terms.
Exclusions
AMC does not cover damage from misuse, unauthorized modification, or operation outside normal conditions — the same exclusions listed in the standard Warranty Policy apply.
What's Included
A dedicated post-warranty AMC program with committed response and resolution times, access to trained service professionals, and priority handling with a clear escalation procedure — plus flexible onsite support with committed uptime for our mid- and high-range product lines.
Get in Touch
To discuss a Premium Support (AMC) contract, contact us.